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售 后 服 务
 

售前、售中、售后服务承诺
Before-sale, While-sale, After-sale Service And Service Promises

※售前:
接受您的垂询组织专题技术研讨会,对客户设备要求进行研讨。为您提供详尽的“设备建议书”,包括 1 、设备样本; 2 、国内外相关设备新技术支持,相关同行厂家产品优缺点比较; 3 、工艺设计,厂房水电布置图; 4 、机械设备工艺设计; 5 、相关产品配置、备件、包装及售后服务; 6 、确定设备并分项报价。
Before-sale:
welcome your consultation, organize special technique discussion, discussing clients requirement for the equipment, provide detailed equipment suggestion notebook to you, which includes: 1, stylebook of the equipment; 2, the latest technique of correlative equipments home and abroad, and a comparison of advantages and disadvantages of products from correlative counterparts; 3, GMP craft design, and the distributing chart of workshop's water and electricity; 4, the craft of machine equipment; 5, the deploying, spare part, packing and after service of correlative products, so you can make your ideal choice; 6, confirm the equipment and quote price by subentry.

※售中:
1 、时刻与您保持联系,邀请客户到公司考察,监督生产装配。
2 、备好设备说明书,档案卡及跟踪卡等相关软件,随时接受您的验收。
3 、定期向客户汇报设备的生产进行情况。
While-sale:
1, keep contact with you at any time and invite the clients to our company to inspect and supervise the production and installation of equipments;
2, prepare equipment specification, file card, tracking card and correlative software for you to check and accept at any time;
3, report the producing information of the equipment to clients regularly.

※售后(按设备行业惯例的售后服务标准操作)
•  保修一年,技术服务, 24 小时为您开通售后服务网站、热线和传真,国内客户及时到达指定地点。
•  备件库存长期备足,易损、易耗件及重要配件,在短时间给客户应答。
•  对每个客户定期回访,每年一次,并记录好设备档案记录。
After-sale(operate according to the international traditional after-service standard):
1, one year's maintenance, lifelong service, and 24 hours service through after-service website, hotline and fax, getting to the appointed place 72 hours later.
2, enough spare parts in warehouse, guaranteeing to provide damageable, exhaustible and important parts to clients at once.
3, pay a return visit to each client one time once a year and make records for each equipment,

Product Part: specialty is the key for equipments to become a whole set.

 
 
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